Case Study

VHC HEalth

We increased recognition of VHC Health through an aggressive media relations campaign.

This elevated the hospital’s perception among consumers as the region’s healthcare providers and positioned ambassadors as thought leaders within the healthcare industry.

Overview

In the tumultuous 24-hour news environment that has accompanied the global COVID-19 pandemic, business leaders, especially those in the healthcare industry, have had a responsibility to their communities, clients and stakeholders to disseminate accurate information in a timely fashion.

VHC Health turned to Live Wire to meet several goals:

- Recruitment – Craft unique angles and approach targeted print, broadcast and online media outlets for strategic interviews and/or article placements highlighting culture, community and advancement VHC offers potential hires;

- Thought Leadership – Demonstrate VHC’s thought-leadership, research, and role as a leader in the region’s COVID-19 response, securing interviews with top-tier media outlets and creating dynamic video content; and

- Hospital News – Generate buzz in the community for hospital events, awards and ceremonies, and the hospital’s creative approach in adapting events to comply with the latest COVID safety regulations through targeted outreach, spotlight profiles and post-event photo coverage.

Goal

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Campaign Objectives

Live Wire worked closely with key executives at VHC Health to gain an in-depth understanding of the Hospital’s brands, key messages, market position, and business goals, as well as response strategy and internal resourcesregarding the continuing impact of the COVID-19 pandemic. Live Wire analyzed and synthesized that information into an extensive PR campaign with the opportunity for true impact.

Business Objectives

  • Position VHC Health as a top hospital in the region
  • Outperform other local hospitals in terms of pandemic response and innovation
  • Enhance communications with internal and external audiences

Communications Objectives

  • Expand outreach to achieve maximum exposure to reach key stakeholders
  • Increase digital marketing presence
  • Increase the effectiveness of internal communications
  • Engage public/media relations

Campaign Strategies

Based on a comprehensive analysis of VHC Health and its competitors, Live Wire recommended the following strategies to accomplish the defined PR objectives:

  • Build Relationships with reporters, editors, and producers covering the coronavirus pandemic and other trending health topics at local and national media outlets and specialized healthcare trade publications to educate them about VHC’s initiatives, programs, services, and achievements
  • Engage Reporters, Editors, and Producers from targeted outlets to pitch and secure compelling stories about VHC’s medical staff, patients, and innovative practices for local consumer audiences; and
  • Research and Secure High-Value Print and Broadcast Editorial and feature opportunities highlighting programs, facilities, corporate philanthropy, and thought leadership.

Campaign Tactics

Live Wire developed and implemented a comprehensive strategic public relations campaign for VHC Health:

  • Create synergies for a centralized communications campaign
  • Analyze industry, competitors, and all players’ perceived positions and share of voice
  • Review key findings from discovery session analysis and competitive media analysis to solidify campaign direction
  • Bring journalistic expertise to create powerful, memorable messages, and test to ensure messages are strong and unique.
  • Identify audience, outlets, and key influencers in relevant markets and industries
  • Establish an outreach strategy
  • Evaluate existing media collateral, recommend refinements, and create new materials as needed

Results

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700 Total Earned Media Placements

Earned extensive coverage through articles in print and online outlets as well as TV and radio segments highlighting VHC Health’s coronavirus response and role as the region’s leading community health system.

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Launched Vaccination Efforts

Promoted VHC’s launch of employee and community vaccine clinics, preparing hospital and county executives for live television interviews and earning 63 media placements in local as well as national media outlets to encourage participation in the hospital’s vaccination efforts.

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Set Up Brand Refresh Campaign

Launched a successful media campaign for the Hospital’s brand refresh securing 21 media placements in local and industry media outlets.

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Highlighted Expansion Efforts

Generated 31 media placements about the Hospital's expansion efforts throughout the region including new physician offices, surgery center, the outpatient pavilion, and parking garage.

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Supported Transition of Leadership

Assisted with the introduction of VHC Health’s new CEO, Chris Lane and the retirement of long-time former CEO, Jim Cole resulting in 22 media placements.

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Positioned VHC as a Leading Hospital

Secured 124 media placements related to medical updates to keep the public informed and showcase medical staff expertise, 138 placements promoting unique programming options, and 85 placements relaying corporate development, thought leadership and philanthropic efforts.

Inquiries

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